Cancellation & Refund Policy – www.exelisis-events.gr
Last updated: 20/02/2025
EXELISIS I.K.E. (the “Company”), which manages the website www.exelisis-events.gr, sets the following policy regarding ticket cancellations and refunds for events available through its platform.
1. General Terms
Purchasing tickets through the Website constitutes a binding transaction. The user agrees to the following:
- Events are subject to the terms specified by each organizer.
- Refunds or ticket changes are only permitted if allowed by the event organizer.
- In the event of a conflict between these terms and the cancellation policy of the organizer, the terms of the organizer shall prevail.
2. Cancellation & Refund Policy
2.1 Cancellations by the Buyer
- Non-refundable tickets: Unless otherwise specified by the organizer, tickets are non-refundable and cannot be exchanged after purchase.
- Cancellation requests: If the organizer allows cancellations, the buyer must submit a request via email to [email protected] at least thirty (30) days before the event date.
2.2 Cancellation or Postponement of Event
- Cancellation by the organizer: Ticket refunds will be processed according to the organizer’s policy.
- Postponement by the organizer: If an event is rescheduled, tickets remain valid for the new date. If buyers are unable to attend, they may request a refund in accordance with the organizer’s policy.
3. Refund Process
- Refunds (where applicable) will be issued using the same payment method as the original purchase.
- The refund processing time may take up to ten (10) business days.
4. Contact Information
For cancellation or refund requests, please contact us at [email protected] or call +30 210 2771829.
The Company reserves the right to modify this policy without prior notice.